Home   >  Delivery terms
Delivery terms
All goods will be delivered to the address you select at the time of ordering; or from your usual Chestnut Veterinary Group clinic when you make your purchase.

All orders for delivery direct to you will be made within 3-5 working days. Large items can only be delivered if somebody is available at the delivery address to acknowledge receipt. If nobody is available to take receipt of the product a further 3 attempts will be made within 7 days. If you would like us to leave the product outside (but in the immediate vicinity of) your property you may request this in the 'Special Instructions' field at checkout when completing your order. If such instruction is given, we can not accept any responsibility for loss of the product. Please note that we are not able to fulfil requests for delivery at a certain time. Products to be picked up from the practice can be collected 2 working days after the date of ordering.
 
To check on progress please call the clinic that you selected for your delivery site. Please do not email as you will be asked to call your delivery clinic.
 
Purchases will have to be collected from your chosen clinic within a month.
 
 
image image image image